SneakPeek is committed to meeting our promised turnaround times for shipping test kits and providing gender results to our customers. At this time, all operations are normal, including our shipping, lab testing, and customer service departments, and we’re continuing to send test kits and gender results on schedule.
At SneakPeek, meeting promised turnaround times for gender results for our customers is a top priority, and we are continuing with business as usual to process samples in a timely manner. We have always been committed to the health and safety of our lab personnel, and continue to uphold our protective practices to the highest level. SneakPeek Labs is fully disinfected twice a day; some stations multiple times throughout the day. Our lab personnel wear personal protective equipment at all times, including face masks, latex gloves, lab coats, and goggles, and blood samples are discarded in regulated biohazard waste bins that are removed by a professional hazardous waste removal company.
We understand this is a difficult situation and time, and thank you for placing your trust in us. We are continuing to ensure we meet our promise to our customers as well as protecting the health and safety of our personnel.
SneakPeek recommends bringing your return package to a local post office to reduce the chance that your sample will be exposed to extreme temperatures of below 40°F or above 90°F for an extended period of time, which can damage it. However, these are also viable alternate ways to return your sample:
- Schedule a time and location for your package to be picked up through the USPS site: https://tools.usps.com/schedule-pickup-steps.htm.
- Drop off your package in a USPS bin or in your mailbox. Be sure to check pick-up times to ensure your sample isn’t exposed to extended periods of below 40°F temperature.
SneakPeek is very aware of the health implications associated with the COVID-19 virus, and we’re following best practices in line with the latest updates from the Centers for Disease Control (CDC), the World Health Organization (WHO), and government agencies.
SneakPeek products are shipped from San Diego, California, and are manufactured in North America. Due to the nature of our product which requires it to be free of contamination from outside sources of DNA, we have always ensured our products are fully sterilized and hermetically sealed before being sent to our customers, and continue to do so with rigorous QA standards.
Of course, we’re watching out for the health of our team members, especially those sending packages to our customers, and encouraging anyone experiencing cold or respiratory illnesses to stay home and rest.
Thank you for your trust in SneakPeek. We understand this is a difficult situation and time, and are continuing to ensure all products sent to our customers are fully sanitized, sealed, and safe to use.