Contact us

Send us a message using this form, and our Customer Care team will be in touch within 2-3 business days.

Please note: If you’re inquiring about your sample delivery, please note that it can take up to 4 hours for our team to check in all samples once delivered. Our lab team uses that time to sort and to give each test individual care. We kindly ask that you wait for this email before contacting us about your sample status.

If it’s after 7 PM local time and your sample shows “Delivered” but you still haven’t received your check-in email, please proceed with this form to contact us and we’ll be happy to look into it for you.







If you have already placed an order, please include the order number from your confirmation email, or your Amazon order number. It will help us answer your question faster! How do I find my Order Number?





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