Shipping & Returns
Shipping
Monday – Friday: Orders received after 3 PM (PT) / 6 PM (ET) will ship the next business day.
Saturday: Orders received later than 2 PM (PT) / 5 PM (ET) will be shipped the next business day.
No Shipping on Sunday or U.S. Postal Holidays.
Estimated turnaround time for shipping in both directions is 5 to 7 days. *
*Turnaround times vary depending on location and are based on postal delivery and business days. The 5 to 7 days is an average time based on shipping to your address; shipping back to our facility; and results delivered 24 hours after your sample is checked in.
SneakPeek® FastTrack
SneakPeek FastTrack guarantees overnight scheduled delivery. (Limited exceptions apply / certain regions only have 2 day shipping available). Prepaid shipping included for the return of your sample will arrive overnight back to us. (Excluding Sunday and Postal Holidays).
Monday – Friday: Orders received later than 3 PM (PT) / 6 PM (ET) will be shipped the next day.
Saturday: Orders received later than 2 PM (PT) / 5 PM (ET) will be shipped the next business day.
No shipping on Sunday or U.S. Postal Holidays. Estimated turnaround time for shipping in both directions is 72 hours.*
*Turnaround times vary depending on location and are based on postal delivery days. The 72 hours is an average time based on 24 hours to ship to your address (limited exceptions apply / certain regions only have 2 day shipping available); 24 hours to ship back to our facility (provided you return ship your sample before USPS postal cutoff US time of 12 pm); and results delivered 8 hours after your sample is checked in.
Returns
General Return Policy
SneakPeek® products are fully refundable within 30 days of receiving it. To return, the seal must be in tact (unbroken) and the product must be unused.
The SneakPeek® Test Guarantee
We stand by the quality and reliability of our products, which have shown in labs to be 99% accurate. In the very unlikely event that your test result proves inaccurate, we will gladly provide you with a full refund.
Terms & Procedures:
Please send your SneakPeek® product back to our address below. Please include your name, order number (if you have it), and order confirmation/packing list. Upon receipt of the product and verification of your purchase, we will immediately refund your original purchase price less the shipping by the same method you used for your original payment. Return payment will occur in 10 to 15 business days.
Return to:
SneakPeek
7590 Fay Ave., Suite 200
La Jolla, CA 92037
Damaged Items
Please email us at SneakPeek@SneakPeekTest.com to report an item that arrived damaged. When an item is damaged due to the shipping process, please keep all shipping materials for inspection by the shipping agent.