We're here to help!

Need help with an order, your sample, your results, or anything else SneakPeek? Check out the resources below or contact our Customer Care Team!

Most common questions:

Have you received my sample?

Once delivered, check-in emails are sent by 7pm. If your test came with a USPS label, track it here. If your test came with a FedEx label, track it here.

What if my sample is delivered on a Saturday?

The SneakPeek lab processes new samples Monday through Saturday and sends test results 7 days a week. There is no sample delivery to SneakPeek on Sundays.

Where are my results?

FastTrack results are sent the same day the sample arrives at the lab, by 11:59pm at the latest. Standard results are sent the day after the sample arrives, by 5pm.

I can’t find my return label

Return labels come wrapped around the outside of your test. Can’t find it? Contact us with your order number.