We’re here to help!

Check out the resources below or contact our Customer Care team. Our normal business hours are Monday through Friday from 9am to 5pm PST.

Most common questions:

  • Have you received my sample?
    Once delivered, check-in emails are sent by 7pm. If your test came with a USPS label, track it here. If your test came with a FedEx label, track it here.
  • What if my sample is delivered on a Saturday?
    The SneakPeek lab processes new samples Monday through Saturday and sends test results 7 days a week. There is no sample delivery to SneakPeek on Sundays.
  • Where are my results?
    FastTrack results are sent the same day the sample arrives at the lab, by 11:59pm at the latest. Standard results are sent the day after the sample arrives, by 5pm.
  • I can’t find my return label.
    Return labels come wrapped around the outside of your test. Can’t find it? You’ll have the opportunity to request a replacement when you activate your kit.

Email Customer Care

Have a question about your test? Email our Customer Care team directly.