We’re here to help!

Check out the resources below or contact our Customer Care team. Our normal business hours are Monday through Friday from 9am to 5pm PST.

Holiday Notice
SneakPeek will be closed on Monday, February 16. Order shipments, sample receiving and processing will resume on Tuesday, February 17.

Most common questions:

  • Have you received my sample?
    Once delivered, check-in emails are sent by 7pm. If your test came with a USPS label, track it here. If your test came with a FedEx label, track it here.
  • What if my sample is delivered on a Saturday?
    The SneakPeek lab processes new samples Monday through Saturday and sends test results 7 days a week. There is no sample delivery to SneakPeek on Sundays.
  • Where are my results?
    FastTrack results are sent the same day the sample arrives at the lab, by 11:59pm at the latest. Standard results are sent the day after the sample arrives, by 5pm.
  • I can’t find my return label.
    Return labels come wrapped around the outside of your test. Can’t find it? You’ll have the opportunity to request a replacement when you activate your kit.

Email Customer Care

Have a question about your test? Email our Customer Care team directly.