We’re here to help!

Check out the resources below or contact our Customer Care team. Our normal business hours are Monday through Friday from 9am to 5pm PST.

Updated 10/20/2025: We’re currently experiencing the effects of a global technical outage affecting several SneakPeek systems, impacting parts of checkout, test activation, tracking information, and results processing. AWS (Amazon Web Services) is currently resolving the outage, and we’ll fully restore SneakPeek services as soon as possible. Thank you for your patience!

Updated 10/1/2025: USPS has confirmed they’re operating as usual despite the government shutdown, so SneakPeek deliveries and returns are not impacted. Read the official USPS statement here.

Most common questions:

  • Have you received my sample?
    Once delivered, check-in emails are sent by 7pm. If your test came with a USPS label, track it here. If your test came with a FedEx label, track it here.
  • What if my sample is delivered on a Saturday?
    The SneakPeek lab processes new samples Monday through Saturday and sends test results 7 days a week. There is no sample delivery to SneakPeek on Sundays.
  • Where are my results?
    FastTrack results are sent the same day the sample arrives at the lab, by 11:59pm at the latest. Standard results are sent the day after the sample arrives, by 5pm.
  • I can’t find my return label.
    Return labels come wrapped around the outside of your test. Can’t find it? You’ll have the opportunity to request a replacement when you activate your kit.

Email Customer Care

Have a question about your test? Email our Customer Care team directly.